giving your brand personality

How to Make Your Visitors Love You and Build Your Company’s Brand 29 comments


fixing bad conversion rates

Yup, your visitors hate you.

If your bounce rates are high and your conversion rate stinks, one thing is pretty clear: your website visitors hate you. Don’t take it personally. It happens to the best of us. You just need to fix the problem and build your branding platform.

Ring, Ring, No One’s Answering: Poor Content = Sucky Conversion Rates

Your visitors hate you primarily because your content sucks. The number one key to good content is answering your visitor’s needs.

Many websites draw in visitors from social media sites with sensational headlines, but then fail to deliver in the content. This is called click-baiting and it results in loss of trust from your visitors. They bounce before clicking on anything else on your site. This, in turn, impacts your conversion rates.

You don’t need to have a sensationalist headline to let your readers down, though. Any content that doesn’t answer the specific question that the headline promises is poor content.

Why Great Content is Essential for Branding

branding image

Does your company site sport an “L” for loser or are you destined for a better branding image?

Branding is a huge buzzword right now, but it is so much more than a trend. No matter what you call this type of marketing, companies big and small depend on it to compete in competitive markets.

Branding definition: Making your brand stand out from competitors with marketing that is consistent and recognizable as belonging to only your company.

Keeping a consistent message, tone and feel to your marketing makes people remember you and that is a HUGE part of selling. Content on your website plays a big part in this image.

Content Branding Makes People Like You

Remember how your visitors probably hate you? As I mentioned before, content not only draws in traffic from search engines, it also makes visitors get a feel for your brand. Crap content makes them feel crappy about you.

Let’s take a look at an example:

Web copy #1: At XYZ, we focus on producing quality soda that tastes good and is good for you.

Web copy #2: Hey, we’re XYZ and we love to tingle your taste buds with soda that provides antioxidants and minerals your hard working body needs.

The copy in #1 is yawn worthy. The copy in #2 lets visitors see into the company’s personality. The company seems fun, which is great if you are targeting a younger demographic.

Which company would you like to spend your money with? One that’s bland or one with a personality and a point of view?

giving your brand personality

Give your brand personality.

Keep the Personality Train Moving

Don’t just stop the personality in the copy, though. Blog posts and articles should also contain the same personality your copy employees. This is where a lot of businesses fall short. They think that content is solely for driving conversions or drawing traffic and they forget about the people reading the words. People want to be entertained and they want to get to know your brand. Fantastic content can do all of the above. Give them what they want!

Get the Sizzle: 5 Steps for Building Your Brand Identity with Your Website

Building your brand identity starts with your website. Everything you add to your site will affect how visitors will feel about your company. Revamping your site to create a more cohesive brand is the best way to boost sales and make consumers remember you. Once you have this down pat, then you can move on to creating content that your audience loves and that drives conversions.

1. Branding with Colors

Step one is the most visual way to brand your site. Using one or two colors throughout your site, marketing items and packaging creates is more than just making things matchy-matchy. It gives consumers a visual cue as to who you are. It has even been proven that colors can influence purchases. So, choose one or two colors that will represent your business, ideally colors already used in your logo.

branding

Hey, use your brand wherever. I won’t judge.

2. Branding with Font

Like colors, you need to pick two to three fonts, tops, that will be used on your site. Mimic the font used on your packaging or in your logo for headers or H1 titles. Be sure that your page text is easily readable, though.

3. Branding with Your Logo

Now, your logo isn’t just for the header of your website. Use it throughout. Watermark images with it. Use it on your about page. Use it in the footer. Be sure that you use it throughout your site.

4. Branding with Images

Have you ever been to a website that uses images that all seem to go together? That theme is their image brand. If you visit my site often, you’ll probably notice that I use a lot of GIFs and fun images. I like to keep things light while talking about serious subjects. That’s my brand.

You can do it, too. Come up with a theme for your images and be consistent. For example, product images could all have the same background or images could all work together in a common theme such as nature, modernism, zen, etc.

5. Branding with Content Tone

Once you have the visuals in place, concentrate on the tone of your text. Every article, blog post, content description, etc, should have the same tone. Don’t bounce from fun and peppy to straight-laced and staunch. Stay the same. Let consumers know who you are. Build a personality through your text.

Bottom line, happy readers equal content leaders. Click To Tweet

Do Content Right

fixing online customer service

When people come to your site, give them answers, not rage.

Many businesses start their content production by studying keywords and then building content around the keywords.

Wrong!

This is a horrible practice because they are creating content for search engines, not people. Sure, most people will get to the content using a search engine, but it’s the human that clicks on ads, call to action buttons or the next article, not the search engine.

So, you want to appeal to search engines, but you need content visitors will love. To get a home run, follow these steps:

  1. Do your keyword searches, but look for keyword phrases with more than 20,000 monthly searches and low competition. These keyword phrases are the questions that people are asking and no one is answering. That’s where you swoop in and save the day!
  2. Use the keyword phrase in the title of your post and pepper it once in the article and once in an H2 headline. Remember, Google and other search engines are smart. No need to keyword stuff.
  3. Write a fantastic article that not only answers the question at face value, but also goes above and beyond to give the reader some extra morsels of information about the subject. This makes for happy readers. Also, be sure to use your brand’s voice throughout the piece of content.
  4. Add some great visuals that mimic your brand and you’re done.

Creating fantastic content that satisfies your reader is tricky. When you do it right, though, you will see your bounce rates and conversion rates get much better. Bottom line, happy readers equal content leaders. Now that you have that covered, it’s time to consider content and branding.

Combine these branding strategies with great content and your brand identity will start to bloom. Best of all, people with GET you. That translates to customer loyalty and sells.

 


About Alina Bradford

I've been a DIY, lifestyle, tech and health writer for almost two decades. Dang, that makes me sound old...Anywhoo, feel free to follow me on Twitter. I'm @alinabradford. Real original handle, huh?

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