Monthly Archives: July 2015

In my early days as a writer, I worked on the side as a customer service rep for Direct TV and a few other smaller companies. I learned a lot about good customer service while I was there and have added to that file of knowledge with the following years of running my own business. Today, I’d like to share my findings with you. Remember FISH During my training for Direct TV, we were forced to watch The Fish! Philosophy video. I found it surprisingly helpful, even after I laughed at the name. It is a customer service technique often […]

9 Tips for Providing Amazing Customer Service

How to Delegate Content Creation 29 comments
There is one, surefire way to boost the quality of your site’s content, enabling you to draw in more visitors and sale more product. Delegate it. Yup, that’s right, I’m telling you to let someone else handle your content creation. Why Delegate Content Production? There are two reasons why you should hand the reigns of content production over to someone else. One, you don’t have time to run a business and: Keep up with SEO trends Research topics that will interest your customers Write articles and blog posts Search for visual content to go with the posts Upload the posts […]

Make Your Site Content Better Instantly

Brochure Printing Robot 46 comments
I was recently interviewed by Global Media & Brochure Printing Company for their website. If you would like to know some marketing secrets that I give my clients, head on over and check out the interview. While you’re clicking around, check out their video: “Brochure Printing Company Web Offset Printing LA, NY, Hawaii, Singapore and Qatar.” It’s a pretty fascinating insight into how those marketing brochures that we read from other companies, and that we design for our own business, is made. They have one of the largest offset printing facilities in Asia and the world. This place is MASSIVE. They have all […]

Interview by Global Media & Brochure Printing Company

Need people to sit up and pay attention to your social media posts? Add hashtags. Hashtags increase viability and engagement. Give a few of these a try and feel free to share this infographic.   Embed this infographic on your site: <iframe width=”737″ height=”2406″ frameborder=”0″ scrolling=”no” style=”overflow-y:hidden;” src=”″></iframe>

Infographic: Social Media Hashtags Cheat Sheet

Using social media for recruiting 28 comments
I’ve worked for several recruiting companies, writing copy for their bait emails. Twitter was one of the sites I used to research potential recruits. Do you use Twitter for recruiting? Maybe you should. Here are some tips for finding the best new employees using one of the world’s biggest social media sites via my friends over at AkkenCloud.     Click To Enlarge Via AkkenCloud

Infographic: How to Use Twitter for Recruiting

Elance is closing 52 comments
It looks like Elance is closing its doors and evolving into something else.   I know many of my readers use Elance as a way to find freelancers or as a way to find freelance work, so I thought I’d share this email I just received: Hi Alina, I’m writing to share that we will soon wind down the Elance platform and invite you to join the community on Upwork. As we shared earlier this year, the decision to focus on a single platform was difficult but ultimately proved to be the best way to give freelancers access to the greatest […]

Elance is Closing Its Doors